Service Engineer (Science & Laboratory)
Responsibilities
- Identify KPl’s and key services and create a mechanism for reporting to the supervisor monthly.
- Prepare the budgets and project plan to hit the KPI and the number of sites forecasted in the overall plan and budget.
- Complete Service / Installation / Customer Complaints as Scheduled by Group Manager.
- They are implementing Action Plan (Service, Contract, Repair, Installation, Spare Parts) developed by Senior Service Engineer in real-time.
- Continuously improve your Technical Knowledge and Engineering Skills according to your business needs.
- Ensuring that the activities for which you are responsible are complete, following the set standards and quality (Standard & Quality)
- Spare parts are required for the equipment installed according to the brands assigned to you. List of related items
- Meetings according to business needs; Technology seminars; Participate in training and demonstrations
- Assist in continuous Technical Survey / Evaluation of responsible equipment.
- Systematic maintenance of reports and office records according to the brands for which you are responsible
- Ensure coordination with other departments within the company to complete the tasks/duties of the departments under your responsibility on time.
- Progress in the implementation of task assignments; Real-time reporting of completion
- Following the established system, prepare documents (Report, Documentation, Data, Record, Correspondence, etc .,). Systematic update and maintenance;
- Performing duties/responsibilities related to your department following the business requirements
- Responsible completion status; Submit relevant reports on time
- Achieve success according to practical action plans.
- Ensure that the activities you are responsible for follow the set standards.
- Complete your assigned work within the stipulated time.
- Make a list of spare parts for the machines you are responsible for, stock condition, and correct positions.
- Maintain the Special Tools / Calibration Tools you use
- Keep your records/reports up to date.
Requirements
- Any Bachelor’s Degree, preferably in Electronics, Electrical, and Mechatronics.
- More than three years of technical experience, preferably within the related equipment.
- Good written and spoken English
- Technical skills, interpersonal skills, time management, teamwork, and communication skills
- Problem-solving skills
- Excellent computer skills in MS Office, including Word, Excel, and Power Point
- Able to travel frequently in and out of the city.
